5.0 Rating 39 Reviews

Carl James Associates Customer Reviews

Average Rating: 5.0 stars (based on 39 ratings)

Mr & Mrs P M, Tonbridge – Date Relinquished 28/06/2019

We are grateful to Carl James Associates for the professional way in handling our exit from our timeshare ownership within a reasonable time scale, keeping us informed of the progress every step of the way, Thanks again.

Mr W B, Kent – Date Relinquished April 2019

Hi, just a quick thanks for all you have done regarding my time share release. As well you know I began the journey with some trepidation having had a bad experience with a previous company. I needn’t have worried as the whole process was great. Communication was first class with yourselves and the solicitor up to the desired end result.
Thanks once again.

Mr & Mrs N, Nottingham – Date Relinquished April 2019

For those wishing to terminate their holiday club membership, I could not recommend more highly Carl James Associates, their team has brought about the relinquishment of our membership in the time that they said they would, they kept us informed all through the process, and they were always very helpful when we had a query.
I was very sceptical about their ability to terminate our membership as quickly as they said, because previously we had tried with another company, who claimed to have secured our exit, but we still kept getting bills and threats of debt collectors. We paid a lot of money to this other company, and at the end of the day our membership was not terminated, needless to say we did not get a refund.
Carl James Associates offered us a money back guarantee if unsuccessful, which we found reassuring, this gave us the confidence to appoint them to represent ourselves, and we have had no regrets in so doing.

Mrs I, Crewe – Date Relinquished 14.06.19

There have been no problems with anything at all, I have been very happy with everything.
I am happy the timeshare is gone and off my hands.
I don’t have to worry about them contacting me, and if they do, I know I can still contact you and legal.
I appreciate your help 100%

Mr & Mrs G, Leeds – Date Relinquished 26.06.2019

It was like a ton weight had been taken off my shoulders, I was in a really good mood when we were told.
I know I was very sceptical at the beginning, and I had lots of questions, but now over the moon with the whole thing.
Everything has been handled very well and, again we are over the moon, we have always been able to get in touch when we called and both Carl James and the legal side have kept us informed throughout.

Mr & Mrs S, Salisbury – Date Relinquished July 2019

My wife and I contacted Carl James Associates having researched a range of firms. We decided we wanted them to act on our behalf in extracting us from our contract with Diamond Resorts. The “timeshare” market has changed dramatically since we joined 20 years ago and we were no longer able to travel abroad frequently or pay the inflated management fees.
Following a face-to-face consultation with one of their staff at our home we engaged Carl James Associates and subsequently spoke to legal specialists, a firm of solicitors. We were asked to provide evidence to support our goal and within a matter of months our contract had been terminated.
We were very impressed with the speed and efficiency with which both firms acted – they obviously have a good rapport with each other. We were able to contact Carl James staff whenever I needed clarification or an update on progress.
We have no hesitation in recommending the firm.

Mrs J B, West Yorkshire – Date Relinquished May 2019

Dear Diane and Charley

I would like to take the opportunity to commend yourselves and by extension Carl James Associates as a company for your professionalism, but most of all your compassion and understanding from the first day of my enquiry to the relinquishment of my timeshare. I have been unhappy locked into a timeshare agreement for many years that has had no resemblance to what I purchased in 1999 as numerous companies took over, the goal posts changed in there favour.
I felt enthused to write to hopefully reassure any potential customers that may be deliberating over taking the step to start a case against there timeshare company, and I am giving permission for my letter to be read in part or full from a satisfied customer of relinquishment of timeshare.

It’s outrageous that my timeshare company tied me into paying three years maintenance fees without being able to use the facilities for relinquishment through them. It has taken just over three months for my timeshare to be relinquished by using Carl James Associates and I feel free of the pressure to keep paying my maintenance fee.

Through using Carl James the expenses to myself was considerably reduced, also the completion of relinquishment was faster and I can now pursue for compensation. I have recommended Carl James Associates to persons locked into timeshare agreements and will continue to do so.

Mr & Mrs F, West Sussex, Date relinquished: 16/04/19

Mr & Mrs F
West Sussex
Date service engaged: 05/11/18
Date relinquished: 16/04/19


Testimonial given by grandson Mr H as has (POA)
My grandparents have received their relinquishment letter regarding the timeshare and are really pleased.
There were never any issues with the services of Carl James Associates, they were so helpful.
Everything has been carried out smoothly on our part, and no problems have arisen.
Pleased with the communications from Carl James throughout and very happy with it all.

Mrs A V Sm, Somerset – Date Relinquished 12/03/2019

Date Relinquished 12/03/2019


“I would like to say a very big “Thank you” to everyone at Carl James Associates who helped me on my way to the relinquishment of my timeshare. I was given regular updates of what was going on and any questions I had were answered promptly and reassuringly. I felt supported all the way through and I now have my certificate of relinquishment. Brilliant job! Xxx”

Mr & Mrs G, Leeds – Date service engaged 19/11/18

Awaiting Relinquishment 03/05/2019


“We are very happy with how things are going. We have recently spoken with our appointed solicitor. And we are happy with the progress she is making. The solicitor has reassured us that we are in good hands and that we will get the result we are looking for. We very happy with the correspondence so far. We are really pleased with the professionalism of Carl James Associates and pleased with how things are going. We know that the solicitors are good at what they do, and that they are FCA regulated and Law society approved. We await our relinquishment with confidence.”

Mrs B, Halifax – Date service engaged 06/02/19

Awaiting Relinquishment 07/04/19


“The legal services team have regularly been giving monthly updates by post which is very good. I am quite respectful that the legal team are busy but is keeping me updated and I am happy with all the progress made so far well I am “Absolutely delighted” with all the work completed so far. “Really really pleased” I know that there is nothing I need to worry about. It took a while for Diamond Resorts to respond to Legal, they were dragging their feet a little, but Carl James Associates and Legal have kept me informed of all of this. I was very upset the last time I visited my Timeshare; the condition of the resort was not up to any standard. I bought a private exclusive members club and was very upset the last time I visited as it was very clear it was not private or exclusive. I got in touch with Carl James Associates via the internet maybe 1 or 2 months before I went on holiday, and if I was ever deliberating going ahead with Carl James Associates, this is what made my mind up 100%. I know Carl James Associates are a good company and that I can trust them. And I know I have done “Absolutely the right thing”. I cannot wait to be relinquished, Carl James associates have been very good and informative throughout the whole process. I know that it can be frightening for customers at first paying money to a company, but I now feel very comfortable and relaxed with everything. I have already been informing people of the work Carl James have done for me and I never felt like I was just paying out money and nothing would happen I knew it would. I am extremely happy with Carl James Associates.”

Mr & Mrs B, Hampshire – Date service engaged 08/04/19

Awaiting Relinquishment 05/05/2019


“We are so happy with everything so far. (Diane) Carl James keeps in touch. The legal team have given us so much confidence. It is nice and very reassuring to know that someone is there. Carl James Associates has a very positive energy about them, and we finally know we are in good hands.”

Mr D & Mrs R, London – Date service engaged 19/01/19

Awaiting Relinquishment 01/05/2019


“We are very pleased with Carl James Associates. We are also very happy with the correspondence from CJA. The communication is great and always has been we are also very happy with the regular calls and updates and that CJA check in with us regularly. We are confident with the process and happy that CJA and Legal have kept us updated throughout. CJA have given us complete confidence and reassurance.”

Mr & Mrs H, Preston – Date service engaged: 28/02/19

Date service engaged: 28/02/19
Interim testimonial:08/05/18


The original meeting went well, and the paper work was straight forward
I don’t want to be bombarded with loads of emails and letters, so as far as I am concerned, you are
doing your duties, and everything is running smoothly.
I am happy so far with everything.

Mr & Mrs H, Essex – Date service engaged: 23/01/19

Mr & Mrs H
Date service engaged: 23/01/19
Interim testimonial: 07/05/19


Everything is fine, we are happy with the work that is being done and the communication we receive
from Carl James.
It’s not like a house, where you can see what is going up, we are waiting for the work to be
complete, to see the final results.
All in all though happy so far.

Mr & Mrs T, Coventry – Date service engaged: 25/10/18

Mr & Mrs T
Date service engaged: 25/10/18
Interim testimonial: 08/05/19


We are in a position where we have holidays booked, so work is not really progressing at the
moment due to this.
Since we signed our contracts, you have been in regular touch with me, and I am happy with that,
even though there is not much to report.
We did get a circular email from our resort, which I forwarded to Carl James, and they called me
straight away to discuss and give peace of mind.

Mr & Mrs G, Durham – Date service engaged: 11/02/19

Mr & Mrs G
Date service engaged: 11/02/19
Interim testimonial: 10/05/19


We initially decided to cancel our contract as we had been with another company for about 2 years and got nowhere, we did not know who to trust.
After doing our due diligence on the company and speaking again several times with them, we decided to come back and use their services.
We are happy with what they are doing, and I just want to be kept in touch with, with updates. I understand all this can take time, and you are keeping in touch so very happy.

Mr & Mrs P, Staffordshire – Date service engaged: 06/02/19

Mr & Mrs P
Date service engaged: 06/02/19
Interim Testimonial: 15/05/19


We have had continued updates from the legal team. We understand that resorts will drag their feet. Everything is going great and the communication from Carl James Associates and Legal is excellent. I didn’t receive a birthday card from the resort this year, so I see that as a good thing. No emails or anything. It is nice to have someone to get in touch with every once a month or so to say things are going along nicely and things are okay

Mr & Mrs B-W, Kent – Date Service Engaged 09/05/19

Interim Testimonial


When you hear about some companies, you wonder if they are going to take your money and run, or something along those lines, but because I am having the updates from yourselves and have found information on-line about both Carl James and the legal company, I am more comfortable about the situation.
Lots of people want to get away from their timeshare and a lot of people have been burnt when they use some of these companies.
Carl James engage with us in a manner we would expect, because of this, I am getting a better comfort level, and if this helps other people, I am happy to say so.

Mr & Mrs D, West Sussex – Date Service Engaged 21/05/19

Interim Testimonial

Everything is going great. We were told it would take around 12-16 weeks, so we weren’t expecting anything from anyone until around the end of May/beginning of June. All I can say is everything is positive. We have had regular contact with Carl James Associates, regular phone calls, they kept me in the loop, I can’t ask for any more than that, but we’ve always had contact with you, or you’ve been in contact with us, so I’ve got nothing but praise for that. So many people do it and you don’t hear anything else from anyone at all. You know that someone’s taken an interest in what they do and they’re not grabbing my money and doing nothing and forgetting about me the client. They do what they say, and I am Happy with everything and how things are going.

Mr & Mrs T, Cowdenbeath – Date Relinquished 28/05/19

Date Relinquished 28/05/19

“I promised that I would write a testimony for you so here it goes; I hope you are happy with it. My wife and I were at our wits end in trying to get out of CLC after finding out that the money we invested for our children was never going to materialise and after being let down by another company in trying to get released, I got a phone-call from Tom of Carl James Associates. Tom came to our house in Scotland on a Saturday afternoon and we discussed everything, and he told us that he could get us out, but it may take a few months. He also told us that we would get regular updates and he would keep in touch. Everything Tom promised has come to fruition, he kept in touch as did his assistant Diane Matthews, which was a great relief to us. We thank you for this. I would have no hesitation in recommending Carl James Associates to anyone who have had problems terminating their timeshare agreement.”

Mr & Mrs R, Birmingham – Date Relinquished 27/04/19

Date Relinquished 27/04/19

“Everything has gone smoothly, and we have had the good news we are out of our timeshare. Our legal representative was fine and has done everything they said they would Carl James Associates were very pleasant, from the consultant coming to see us to keeping in touch throughout. All in all, very happy with the service.”

Mr & Mrs P, East Sussex – Date Relinquished 27/04/19

Date Relinquished 27/04/19

“Received the letter to say the relinquishment has been complete, happy days. If you ever want me to recommend Carl James Associates, I am more than happy to do so. I can’t praise Carl James Associates enough for what you have done for us. To be honest, I haven’t had to do anything, its been all dealt with by the legal representative and Carl James Associates and she always kept us updated with monthly letters and updates from the resort. I have been happy with the service provided, of course I have. The money has been worth it, in the end we will end up saving money and will continue to save a lot more. It’s sad that it has come to the end, we’ve had some good holidays out of our timeshare, but that’s life, its done and dusted and I’m glad that were out of it. Especially when you see recent reviews from the holiday resorts. Legal have done a good job and I am extremely happy with the result. I am ever so grateful.”

Mr & Mrs K, Liverpool – Date Relinquished 23/05/19

Date Relinquished 23/05/19

“I would recommend Carl James Associates At the beginning you are obviously sceptical, once a company has your money, you don’t always get what you are promised, but I can honestly say we have. Everything has gone smoothly, no hiccups or anything like that, so I am more than happy. It’s been brilliant from start to finish.”

Mr H, Liverpool – Date Relinquished 03/06/19

Date Relinquished 03/06/19

“Carl James Associates were very very friendly. I felt like I was treated very fairly throughout the whole process. Everything was very prompt, and I was never kept waiting or hanging about on the phone or anything like that. Everything was done quicker than I expected, all my expectation were lead very accurately step by step, checking everything was going to plan, letting me know what I needed to sign, keeping me up to date. It’s still hard to believe that I am out of my timeshare. It was so thorough, and quick. Cannot believe how smooth the whole process has been, Tom himself was very friendly and very reassuring in helping me. 5 out 5 stars. Thanks!”

Mr & Mrs S, Portsmouth – Date Relinquished 02/04/19

Date Relinquished 02/04/2019

“We had been members of the Royal Goan Beach Club since 2001. It was not many years later that we realised that the holiday style offered was not much to our liking and nor was it of interest to other members of the family. We had no idea how to terminate the contractual arrangement. In 2017 we changed from a straight week entitlement to a points-based system with the expectation that it would be more flexible and suitable for us. What we did not realise was that we then had, in effect, two timeshare arrangements. We were advised to contact Carl James Associates (CJA) for advice by a national timeshare registry. The CJA advice, in relation to our situation, was to exit completely from all contractual obligations. Carl James Associates achieved that aim for us during a period of some months, during which we were informed of progress as appropriate. Carl James Associates were most courteous and attentive throughout, and clear in their instructions to us on how to respond to any messages from the timeshare company. We commend Carl James Associates to other timeshare owners who are having difficulty.”

Mr & Mrs B, West Sussex – Date relinquished 27/04/19

Date relinquished: 27/04/19

“We have had a lot going on recently and we were happy when Carl James Associates could come to see us, not us going to them.
Carl James have helped by taking the pressure of this off us, with the way things progressed, and the updates were excellent.
We have had our relinquishment letter and are so happy.”

Mr & Mrs S, Romford – Date relinquished 18/04/19

Date relinquished: 18/04/19

“Hi Charlie,
We are both well thank you.
Thank you to Carl James Associates and the solicitors, both have been very helpful, and Trevor and I were both relieved to get the letter confirming the relinquishment of our timeshare with Club la Costa. It’s difficult to know which company to trust as you hear so many horror stories. Carl James have understood this and worked with us to give us reassurances that we have found a company that wouldn’t take the money and run.

Thanks again”

Mr & Mrs R, Stoke-on-Trent – Date Relinquished 10/04/19

Date Relinquished 10/04/2019

“The process seemed a little slower than we expected at the start, but then there was a rush of information, as they got onto our case, and we were copied into everything all the way though. From the experience previously, trying to do this over the last three or four years, we feel we have finally got somewhere. We have even said, if anyone wants to contact us, we are happy to help, we know what a nightmare it can be. The process has been straight forward and Carl James has guided us through it.”

Mr & Mrs S, East Lothian – Date relinquished 18/03/19

Date relinquished 18/03/19

“Customer Statement re. Carl James Associates. My wife and I came into contact with Carl James Assoc. simply as the result of a cold telephone call. We had had a bad experience in our efforts to relinquish our membership of Club La Costa, and the telephone call we received seemed to offer a further genuine route to this end. Thus it was only the next day that there consultant visited us and, in the course of about two hours, he gave us reassurance that his company could help us to relinquish our membership, putting us in touch with Regulated Solicitors. We have since received written confirmation that our membership is indeed terminated. We highly recommend Carl James Associates for their professionalism, courtesy and continued attention.”

Mr & Mrs M Cambridgeshire – Date Relinquished 05/04/19

Date Relinquished 05/04/2019
“Dear Diane, We received the confirmation of our Diamond Resort relinquishment today. Thank you to Carl James Associates for putting us on the right track to be able to do this. Being a cold call initially, we declined the offer, but after a second call a month or so later, decided to take the offer of a home visit explaining the details and how it worked. This persuaded us, and, time being of the essence, procedures were dealt with, and all our questions answered very quickly, while being passed on to the solicitor for the legal work. Throughout, there was personal contact by telephone and letter and we are very pleased now that we took up the offer from Carl James Associates. We would recommend the company to anyone looking to relinquish their Timeshare. Kind regards, A & P M”

Mr B & Mrs S – Date relinquished 08/04/2019

Date relinquished 08/04/2019

“Dear Diane, Further to your letter dated 08/04/2018 referring to the relinquishment of our Timeshare ownership. I would just like to say a huge Thankyou to you and all your staff for the way in which you have dealt with this, making it stress free for us, it has been very much appreciated.
Once again thankyou for all your assistance,
Yous sincerely

Mr A. Su, Birmingham – Date Relinquished 27/02/2019

Date Relinquished 27/02/2019
“I would like to sincerely thank all at Carl James Associates for sorting this out and finally releasing me from a dreadful timeshare company. Such a relief to be free of an expensive millstone at last. Best regards, Mr A.”

Mr & Mrs Mc G, Hampshire – Date Relinquished 05/03/2019

Date Relinquished 05/03/2019

“Towards the end of 2018 my wife and I decided to relinquish our timeshares. We chose Carl James Associates and they sent along there representative to our home one Friday evening. He explained the whole process from start to finish and it was easy to understand. When he left we were told that if we had any questions or concerns all we had to do was call.
After a few days the office contacted us and explained the stages of the relinquishment and then proceeded. The whole thing was achieved quickly with very little input from us and we were kept informed throughout the process. Nothing was any trouble and all questions were answered straight away.”

Mr & Mrs A, London – Date Relinquished 05/02/2019

Date Relinquished 05/02/2019

“We were recommended to Carl James Associates when we explored trying to stop our timeshare. We tried and tried in vain with the timeshare provider but they did not help us nor want to help. A consultant from Carl James came to see us where they explained in detail the process they would undergo to relinquish our timeshare and we are pleased to confirm that we have managed to exit the timeshare successfully. It is such a relief to know this will no longer be hanging over our heads. We are very grateful to Carl James Associates.”

Mr & Mrs N, Nottingham – Date Relinquished 20/01/2019

Date Relinquished 20/01/2019

“Finally, we found a company true to their word. Carl James didn’t pressurise us to use their service. We have fallen foul to a number of companies in the past, but Carl James were different. They used real solicitors who we could speak to before we paid out any money. Our consultant explained in detail the process and Diane in the office was on hand to answer any questions and anything she couldn’t answer the solicitors called and answered the questions. Finally, we have legal assurance of release from our timeshare.

Thank you to Carl James Associates”

Mr & Mrs S, Cheltenham. – Date Relinquished 05/02/2019

Date Relinquished 05/02/2019

“Carl James Associates were very supportive in the overall process of helping us terminate timeshare with Club La Costa, they are genuinely well connected and engaged the right legal team to relinquish our Timeshare. The lifelong maintenance fees are ended, and the legal team are working on compensation for the fractional property. I am sure there are many families and individuals like us who have been pressurised into buying timeshare and paying huge annual maintenance fees. We have always struggled to make use of the annual points and on several occasions as we couldn’t reserve accommodation at the places we wanted to travel to, mainly because the places were booked over a year in advance we always ended up visiting places that certainly was not our first choice but we had to try to utilise our points. Over 5+ years we had over 4000 points we couldn’t use as we couldn’t find suitable places for our desired choice of accommodation. More importantly we were not given time to make an independent decision on timeshare it was a rushed commitment to take the timeshare deal.

Thanks to Carl James Associates”

Dr & Mrs T, Renfrewshire. – Date Relinquished 17/12/2018

Date Relinquished 17/12/2018

“Over the past several years I have been approached by organisations offering to get me out of my Timeshare contract, but each of them proved just to be a scam, taking my money but then disappearing into the sunset with my cash. Carl James Associates not only came to see me and offered personal identity, but within 6 months completed the work of relinquishment. There has not been any further communication from my Timeshare company. I now have signed solicitor’s paperwork that all is resolved, and I have no fear of recurring demands for past or future maintenance fees”

Mr & Mrs T, Essex. – Date Engaged service 30/06/2018

Date Relinquished 14/12/2018

“After being conned a few times, we were rather sceptical when we spoke to Carl James Associates about timeshare relinquishment. We meet with there consultant and emphasised the point that we cannot afford to be scammed again, but for us it was third time lucky.

Being able to communicate with Carl James Associates and their solicitors every step of the way was reassuring and a great help, Diane in the office in particular was very understanding. When the case went to the solicitors Stephanie was on hand to calm our worries. Through out the six months we have been under their care any doubt was dealt with. Just before Christmas we received the news, we had been relinquished of our Timeshare…… Relief!!

Carl James Associates were true to their word. We cannot thank you enough.”